Our society must make it right and possible for old people not to fear the young or be deserted by them, for the test of a civilization is the way that it cares for its helpless members.
1.When a problem (abnormality) arises, go to the gemba first. 2. Check the gembutsu ("relevant objects"). 3. Take temporary countermeasures on the spot. 4. Find the root cause. 5. Standardize to prevent recurrence. ("Go")